Nalu Ukulele Company

Limited Lifetime Warranty

One of the benefits of owning an instrument made by Nalu Ukulele Company, LLC (“Nalu”) is that, as the original owner, you're entitled to a limited lifetime warranty. This warranty is non-transferable. We ask that you fill out the Registration on this website to make sure that your warranty is properly validated. Although the Nalu limited warranty lasts for as long as you own your instrument, there are a few reasonable restrictions of which you should be aware.

What this warranty covers:

Your Nalu instrument is warranted to be free from defects in materials and workmanship, to the original purchaser, for as long as he/she owns the instrument. This limited warranty constitutes the entire warranty of Nalu with regards to its instruments. No representation or warranty by any Nalu salesperson, dealer, agent, representative or employee shall be binding upon Nalu other than as expressly set forth herein.

What this warranty does not cover:

The Nalu Ukulele Limited Warranty does not cover the following: wear and tear from normal use and any damage that is the result of misuse, abuse, or unauthorized modifications, damages from unauthorized or self-made repairs, improper maintenance, accidents, exposure to adverse temperature and/or humidity, and other careless action, which by its nature results in damage to the instrument or to components not manufactured by Nalu.

This warranty is strictly limited to repair or replacement of any and all parts of the instrument found, under this warranty, to be defective upon examination by Nalu. In no event shall Nalu be liable for any indirect, incidental or consequential damages.

Although great care has been taken to use the very finest finishing materials available on your Nalu ukulele, cracking or checking of the finish can occur due to adverse atmospheric conditions. If, within the first seven (7) days after you first receive your ukulele you detect a defect in workmanship, you must notify Nalu Ukulele immediately by calling 213.785.7483 or by emailing us at warranty@nalu-ukulele.com. If you do not notify us that there is a problem within this period, then any resulting cracking or checking will  not be covered under this warranty.

Shipping and insurance charges to and from the factory for authorized repairs are the responsibility of the owner. Although we take great care in shipping any instrument, we are not responsible for any damage that occurs during shipping either to or from the factory. Please make sure that the ukulele is insured when shipped to us.

THIS WARRANTY IS THE SOLE WARRANTY OF NALU UKULELE COMPANY LLC AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR PURPOSE AND MERCHANTABILITY.

If you need to contact Nalu Ukulele about a warranty-related topic, email us at warranty@nalu-ukulele.com

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