1. Order any Nalu ukulele.
2. We will ship it to you at no charge.
3. Keep it and play it for one week.
4. If you don’t like it, return it for free.
a. You may keep your Nalu ukulele for 5 business days.
b. All products MUST be returned in the condition you received them, in the original box with the original packaging.
c. You will be provided a pre-paid label to return the instrument to us. Once your return is received and inspected (usually within 72 hours of receipt), a refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
d. Free shipping and free return only apply to purchases shipped within the US. If you are outside the United States, contact us and we can estimate the shipping charges you will incur, which include a credit/discount from Nalu.
NOTE: If the ukulele is returned with any defects obtained while in your possession, Nalu will notify you immediately of the ukulele's change in condition since it was sent to you. Next, before we issue you a refund, we will take the instrument to our luther to have the defects addressed. If those defects can be addressed and the ukulele returned to stock, you will be charged for the luthier's time. If the ukulele cannot be returned to stock due to the defects, we will issue you a 50% refund only.